They are trying to be clever with an American accent recording and trying too hard to sound disarming. The language is still unprofessional and has grammatical errors. I've never even had Citibank. Clearly a blatant and unrepentant scam. I feel genuinely bad for whichever poor, naive soul thinks this is real and gets caught in their trap. Don't fall for it :(
My credit card company!!!
I told them I was being stung by a bee
Same message as is recorded here. I don’t have or ever had a Citibank account