Hello this is Equipment Recovery Services contacting you concerning the downgrade of your services with Cox Communications. This call is to assist you with returning the least equipment and the most convenient way possible. If you would like to personally return the equipment to a Cox location please go to www.cox.com and search for the nearest drop off location under the contact us find the store link. You may also go to any UPS store with the equipment. Let them know you need the equipment returned to Cox Communications and they will box and ship the equipment for you free of charge. If you have any questions please call us back toll free at 1-833-273-0598. To speak to a customer service representative.