With a government your re scheduled installation appointment is Wednesday January 17 between 8:00 PM and 9:00 PM. Appointments typically take between one and three hours to complete after our technician arrives an adult over the age of 18 with a government issued photo ID must be present during our visit to manage your appointments online. Calling in to spectrum.net and select my account or call us at 800-747-8134. Thank you for being a spectrum customer. Goodbye.