Yes this is Carol Bolter. My agent ID is 8329 and I'm calling in reference to your student loan. I need to discuss your payment options with some emergency(?) to see campus taking(?) effect recently. So if you can call me back my number is 888-809-4805 and then I'm gonna give you a reference number handy when you call back at your things(?) things a lot easier if you have that it 800241 and although this is time sensitive I've gone ahead and extended this matter to remain open on the account until Monday. Again the number is 888-809-4805. Thank you.