Hello we are making another attempt to contact you from spp(?) Consumer Processing Division. Since we have no record of you making contact to our office prior. We do need to inform you that we will be reaching out to your references which may include but are not limited to your relatives friends or coworkers. We will be informing them of their level of involvement in this inquiry if any. Once again your verbal statement is requested to help complete this inquiry. Please contact our offices at 1-877-297-2962. Once again that number is 1-877-297-2962. Thank you for your time.