Yes this is Ariana Bruno. My agent ID is 6521 and I'm calling in reference to your student loan. I need to discuss your payment options with emergency(?) this weekend but it take effect refills so if you can call me back my number is 888-474-1245 and I'm gonna give you a reference number to have handy when you call back it just makes things a lot easier if you have that it is 888-474-1245. Hello this is time sensitive I've gone ahead and extend this matter to remain open on the account until the end of the day. Again the number is 88847412.