This is a message regarding ****. This is an urgent notification that their Philips Life Line communicator is not receiving electrical power. Please be sure that the black power cord is plugged into the back of the life line machine and the other and into an electrical outlet after this is done. Please push the button that they wear or push the red help button on the right side of the life line machine for a test. If you need assistance please call us back at your convenience at 1-800-865-7494.