I guess this is Jessica Barnes my agent ID is 7633 and I'm calling in reference to your student loans. I need to discuss your repayment(?) options with emergency(?) just need cancel(?) the ticket(?) with Dr. Sterling. If you can call me back my no. is 888-815-1959 and when you give me a reference number to have handy when you call back it just makes things a lot easier if you have that it is 00192 and although this is time sensitive. I've gone ahead and extend this matter to remain open on the account until Thursday. Again the no. is 888-815-4959. Thank you.