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Typical Message
Hi Derek my name is Melissa spence(?) and my agent ID is 1104. I'm just calling you today in reference to your student loans. I need to discuss your payment options with you as soon as possible. It looks here that there are some urgent changes to your account taken effect recently. If you can give me a call back. The number is 855-916-2236. I'm also gonna go ahead and give your reference number to have handy when you do call back and we'll make things a little bit easier on this end if you have that and the reference number is 27729 and although this is time sensitive I have gone ahead and extended the matter to remain open on your account until Friday. Again my number is 855-916-2236. Thanks so much and I look forward to hearing from you at your earliest convenience.
Typical Message
Is Rachel yes this is Rachel cooper and my agent ID is 0157. I'm calling you in reference to your student loans. I need to discuss your payment options with you as soon as possible. There were some urgent changes to your account that is taking effect recently. So if you can call me back that number is 844-855-7111. I'm gonna go ahead and give you a reference number to have handy when you do call back it'll just make things a lot easier on this end if you have that and that reference number is 2205. Hello this is time sensitive I got ahead and extended the matters remain open on your account until Friday. So again the number is 844-855-7111. Thank you so much.

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